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Frequently Asked Questions

What is Wray's Rewards?

Wray's Rewards is a tool to make your shopping easier and personalized. It acts as a personal electronic wallet for your REWARDS. Your phone number will connect you to discounts, online shopping lists, web only coupons, Kids Club, and Senior Discounts. Get alerts when there is a recall, return items with a phone call and receive offers tailored to your interests.

What is the Personal Electronic Wallet?

The Personal Wallet is electronically connected to your phone number storing your REWARDS and Offers.
Protect your phone number at all times as it acts just like cash in the store.

How does the REWARDS work?

When you register at Wray's Market Fresh IGA, you are given a Rewards number, which recognizes you at the point of sale. Just enter your phone number to earn REWARDS and use any accumulated in-store credit or save it for another shopping trip.

How do I earn REWARDS?

Earn 5 Cents for every $5 you spend at the store. The Rewards amount goes into your personal electronic wallet that may be redeemed on a future visit. You will also receive additional special offers via email or on the website when you log in. These Rewards add up fast and are redeemable when you provide your phone number at check out. REWARDS = DOLLARS

Do I need my phone number to get lower prices?

No, everyone gets the same low advertised price. Rewards members get benefits like connecting to store clubs, programs and special offers and earning REWARDS when they shop.

Can I “cash out” my Wallet Balance?

Your Wallet Balance has no “cash” value, so it cannot be “cashed-out”. Use it when you want to purchase products or Wray's gift cards in the store.

Do I have access to my purchase history?

When you are a Rewards member you can access your purchase history online. You are able to search through your own history, view your REWARDS balance and even find a favorite product you previously purchased.

Can family members have their own REWARDS?

Yes, each member of the family can have their own number. Your family can have one parent or primary account with each member of the family falling under that account with their own number.

How can I see my virtual Wallet balance in the store?

Wallet balances are made available at every check stand and at the Customer Service Center. Accumulated balances will usually be updated within a few minutes of earning your Reward.

Can I use just a portion of the REWARDS I earn?

Yes, you can use a portion of the REWARDS in your virtual wallet or the whole amount – you decide when and how.

When I get my REWARDS, what do I do next?

When the customer service center gives you the Rewards number, they will also ask for you to fill out a form that includes you name, phone number and email address. They will set up your account for you or you can go to one of our websites and do it on your own.

How do I connect to other programs?

You can connect to other programs, clubs and discounts when you initially sign up or add them on later.

• Senior Discounts – 55 or better? Turn on this feature by presenting your drivers license to the customer service center. They will activate the Senior Discount program on your Rewards account.
• Sandwich Club – Buy 10 Sandwiches, Get the 11th Sandwich FREE!
• Coffee Club – Buy 10 Coffees, Get the 11th Coffee FREE!
• Wine Club – Get a monthly newsletter full of information and special offers.

What personal information will be requested and required to sign up?

You will be required to use your name, email and a phone number. This information will allow us to communicate with you. You may opt out of communications at any time. This information will never be released to anyone else ever. Your phone number will be an identifier at checkout.

How do I build a shopping list?

Once you are logged into our website, you are able to add items and coupons from our weekly ad, recipes and digital offers to your shopping list. Some of the coupons/offers you select will also be loaded to your Rewards e-Wallet.

How will EBT & WIC Returns be handled?

It is against Washington State Law for EBT credits and WIC credits to be used for anything outside of the items (products) offered for those two programs. Thus, we will not be able to apply a credit to an EBT or WIC Rewards card for use on other products. EBT & WIC returns will still need to be managed through the store.

Is alcohol included in returns?

Washington State Law prohibits the return of credit or cash for any alcohol purchases including wine, beer or spirits. The only way we can accommodate a return for alcohol is if the guest comes back to the store for an exchange.